Returns Policy

We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, for any reason, you wish to return your purchase, we will refund or exchange items that are sent back to us within 10 days – all we ask is that you return items in a saleable condition, with the original packaging and labelling intact. Although we are not able to refund P&P charges or returns postage, Stinky Whizzers will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns

Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size and style subject to our stock availability. All exchange enquiries can be made by contacting sales@stinkywhizzers.com with ‘EXCHANGE’ in your subject heading. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check back at head office.
How to proceed with your return or exchange:

Please email us at sales@stinkywhizzers.com to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE.

Indicate whether you would like to make a return or exchange and state the desired item(s) and size etc. Exchanges will be subject to our stock availability.

Securely wrap and package the item with a note detailing your request and send to our head office address.

Please send your return or exchange to: Stinky Whizzers, 32 Wellfield Road, London, SW16 2BP. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.

Receiving a refund

Once your package has been returned to us within the above stated timeframe unless otherwise authorized by the directors at www.stinkywhizzers.com, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchasers credit card including VAT for all EU country customer excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from www.stinkywhizzers.com Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Stinky Whizzers reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items which Stinky Whizzers can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized). Stinky Whizzers will not accept returns or exchange goods for any non-faulty items that have been used, and with tags removed.

A refund or exchange will not be issued for items which fail to meet our standards above.

Privacy Policy

Please read our Privacy Policy carefully. This policy applies when you visit our web site without purchasing any product, when you register with Stinky Whizzers, and when you use www.stinkywhizzers.com for purchasing products.

Please take the time to read our terms and conditions if you have not already done so. These terms and conditions will be applicable to all purchases by you from Stinky Whizzers, so you should take time to read them.

At Stinky Whizzers we value our customers and respect their privacy. Customer information is collected in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We will not sell or rent your personal information to third parties. However, we will share your information with our affiliates from time to time and, under certain circumstances, with third parties that provide services on behalf of Stinky Whizzers with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

All credit or debit cards details taken by us are used purely to process your purchase and are not stored and used in any other way.

If you have any questions about our privacy policy, please feel free to contact Stinky Whizzers: –

Trading address: – 32 Wellfield Road, London, SW16 2BP

Email: – sales@stinkywhizzers.com

Telephone: +44 (0) 7896 348840

Updates to the Stinky Whizzers privacy policy may be made from time to time. We will update the revision date at the end of this policy on each occasion so that you can see whether updates have been made since you last visited.

What kind of information does Stinky Whizzers collect?

When you visit, register or order products or services on www.stinkywhizzers.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as e-mails, faxes or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

How does Stinky Whizzers use my information?

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Does Stinky Whizzers share my information with third parties?

We contract with service providers to maintain and manage our customer information, to fulfill promotions and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.

Stinky Whizzers Ltd reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Stinky Whizzers, its affiliates, and others.

How do I access my information and how do I change or delete my information?

You can review, change or delete certain personal information related to your use of our online sites (e.g.: name and contact information). To change your personal information, please contact us by email: sales@stinkywhizzers.com or write to us at Stinky Whizzers, 32 Wellfield Road, London, SW16 2BP, United Kingdom. Please note that any requests to update your personal information may take up to 14 days for your e-mail request and 2-4 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications from Stinky Whizzers?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by email sales@stinkywhizzers.com or write to us at Stinky Whizzers, 32 Wellfield Road, London, SW16 2BP United Kingdom. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honour your request. It may take up to 14 days to process your e-mail request, and 2-4 weeks to process your postal mail request, during which period you may continue to receive communications from Stinky Whizzers.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

What are cookies? How does Stinky Whizzers use cookies on its site?

A cookie is a small data file that websites often store on your computers hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user, which allows you to access your account information.

Effective 1st December 2009

Gift returns

If someone has sent you a gift from Stinky Whizzers but it wasn’t quite right, then you can return it in exchange for another product. In the event of a gift return, we require that you return the new and unused goods to us with all the original labelling attached within 14 days (UK), 21 days (International) of receiving the goods. Please simply get in touch with our head office to organize an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.
Email:     stinkywhizzers@googlemail.com
Telephone:     UK 07896 348840
Outside UK +44 (0)208 696 7776

Office Hours: Monday- Friday 10 AM until 5:30 PM

This returns policy should be read in conjunction with the Stinky Whizzers terms and conditions that are applicable to the sale of all products by Stinky Whizzers.

Delivery

At Stinky Whizzers we make every effort to ensure your purchase gets to you quickly and safely.  Many of our products are made to order therefore our standard delivery time is 14 days from receipt of payment.

We will send you an initial email confirming receipt of your order.  It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Stinky Whizzers will not take responsibility if a notification card is not left in any instance.

Standard Delivery

Standard delivery is 10 working days for items in stock to addresses in UK, Northern Ireland and the Republic of Ireland.   We currently have an offer of free postage and packaging on all orders before Christmas 2009 for all UK, Northern Ireland and Republic of Ireland deliveries.

International Delivery

We are able to deliver most items all over the world. Items that we cannot ship outside of UK, Northern Ireland and Republic of Ireland include particularly heavy and bulky items. Delivery times for International delivery would be 28 days. The offer of free postage and packaging on orders before Christmas does not apply to international deliveries.

If you require any further information about ordering online and delivery information, then please contact us (UK) 07896 348840, (non-UK) +44 20 8696 7776 or via email at sales@stinkywhizzers.com.

Terms and Conditions

Welcome to the stinkywhizzers.com website terms and conditions for use. These terms and conditions apply to the use of this website at www.stinkywhizzers.com
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

The www.stinkywhizzers.com website is operated by: Stinky Whizzers

Our contact details are:

Trading Address:     32 Wellfield Road, London, SW16 2BP
Email:     sales@stinkywhizzers.com
Telephone:     UK 07896 348840
Outside UK +44 (0)208 696 7776

1. Introduction

1.1 You will be able to access most areas of www.stinkywhizzers.com without registering your details with us.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. Ordering from Stinky Whizzers

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. Pricing

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. We reserve the right to change the VAT rate as required by law.

3.2 Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time.

4. Cancellation and Returns Policy

4.1 If you wish to cancel your order:
(a) You can notify us by email to sales@stinkywhizzers.com before we have dispatched the goods to you; or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: – in the event that the product has been used or damaged by you in any way

The provisions of this clause 4.4 do not affect your statutory rights.

5. Licence

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. Service Access

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor Material and Conduct

7.1 other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. Links To and From Other Websites

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the stinkywhizzers.com logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any stinkywhizzers.com trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.

9. Registration

9.1 To register with www.stinkywhizzers.com you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. Disclaimer

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

11. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. Governing Law and Jurisdiction

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. Miscellaneous

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


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